2020 • 10 • 19
After months of hiatus due to the COVID-19 pandemic, Enchanted Kingdom has resumed operations on October 17, 2020. But because the health threat has not yet passed, new safety guidelines have been put in place, in compliance with the guidelines provided by the Inter-Agency Task Force on Emerging Infectious Diseases.
If you’re planning a visit to Enchanted Kingdom, here are some things you should know in order to keep your experience safe and magical.
WHAT'S COVERED IN THIS GUIDE?
PLANNING YOUR TRIP
What are the operating hours?
- October 17-December 13, 2020
Saturdays & Sundays, 10:00 am to 6:00 pm
- December 14, 2020 – January 3, 2021
Mondays – Sundays, 10:00 am to 6:00 pm
Who are allowed to visit the park?
Following the IATF guidelines, Enchanted Kingdom will only allow guests who are 21-59 years old.
Bring a valid ID with birth date as it may be requested for validation.
Senior citizens, children, teens, and those with underlying medical conditions are not allowed for now.
Where to purchase tickets?
Walk-in (Makati Sales Office and EK Front Gates) is allowed.
But because only a limited number of walk-in guests will be accepted per day, you are strongly encouraged to book a ticket in advance. You can get a DISCOUNTED ticket on Klook!
What are the accepted modes of payment?
Enchanted Kingdom will still accept cash transactions, but cashless, credit card, and GCash transactions are preferred.
I have an admission ticket that expired during the lockdown, would it still be valid?
Tickets from March 13-October 16, 2020 can be re-booked with no fees.
How to rebook:
- 3 DAYS BEFORE the scheduled visit, call Enchanted Kingdom’s Makati Sales office (8830-3535 loc. 31/35) or the Group Sales office at the park (8584-3535 loc. 431/105).
- Email firstname.lastname@example.org with the following details:
-Original date of visit
-Number of tickets/vouchers
-New date of visit
-Contact details (name & mobile number)
Note: Guests WITHOUT prior reservation or walk-ins shall be allowed entry on a first come, first served basis, and if the park capacity allows.
What are the requirements when visiting Enchanted Kingdom?
Face masks and FULL face shields are required to enter the park.
Take note that only FULL face shields are allowed. Visor type face shields and/or goggles are not acceptable.
Enchanted Kingdom also advises its guests to bring their own personal safety kits with alcohol-based sanitizers, tissues, face towels, and wet wipes.
In addition, if you can bring an ID that shows your birth date, it could help in proving that you are within the allowed age bracket.
Do I need to wear face masks and face shields inside the park?
Yes, everyone, both guests and EK Cast Members are required to wear a face mask and face shield all the time. This is in compliance with the current IATF guidelines.
What is the required temperature to be allowed entry to the park?
A guest’s temperature must not be higher than 37.5 °C.
If a guest has a temperature of 37.6°C and above, they will be asked to rest at the designated holding area until the temperature check is repeated after 5 to 10 minutes. If the temperature is still 37.6°C and above, Enchanted Kingdom reserves the right to refuse entry to the guest(s) and companions, if any.
The park also reserves the right to refuse entry to a guest and their companions if any of them show symptoms such as sore throat, headache, body/muscle pain, diarrhea, dry cough, loss of smell/taste, shortness of breath, or a constant temperature of 37.6°C and above. They will also be advised to immediately seek appropriate medical attention.
If they have confirmed bookings, they can re-book their tickets subject to the park rebooking guidelines.
How many people are allowed in the park at any given time?
Enchanted Kingdom has reduced the capacity of the park to 50% at any given time.
If the maximum capacity is reached, the park will halt from accommodating additional walk-in guests until the capacity allows further entry. This is why pre-booking, online reservations, and advanced ticket purchases is highly encouraged.
DURING YOUR VISIT
What are the rides and attractions that are open?
Majority of the rides and attractions are available.
How would the queuing system for rides and attractions be?
Floor markers are present as guides to ensure proper physical distancing while in the queue areas. There may also be some waiting time between ride and attraction cycles for the high touch/traffic surfaces to be disinfected and sanitized.
With the reduced capacity of the park following the current IATF guidelines, the ride and attraction capacity is also reduced to 50%.
Are face masks and face shields required on the rides?
Face masks should always be worn at all times. However, due to safety reasons, guests may need to take off their face shields and leave them in designated storage bins.
Will there still be fireworks display?
No. There will be no fireworks display in the park until further notice.
How to order food?
You can pre-order along when you purchase a ticket through EK Online store. There is a dedicated claiming area at the Amazon Grill/Launch Time Restaurant for pre-orders.
If you didn’t pre-order, you may line up to order food. Take note of the floor markings and observe proper physical distancing at all times. You may also order from the ambulant order takers and then pay and claim individually packed meals to avoid long queuing.
Most food orders will be served as individually packed meals or snacks. Available drinks are in PET bottles and cans only. Due to the reduced capacity, of the park, food and merchandise outlets may be reduced as well.
Cash transactions are still accepted, but to a limited extent. Enchanted Kingdom encourage the use of cashless transactions through credit/debit card and GCash. Trays will be provided for handling of cash and credit cards to minimize direct contact.
Will EK gift shops be open?
Yes, some of the stores will be open. Guests can safely shop for EK gifts and souvenirs because stores have protective barriers. All merchandise is also disinfected regularly using steam cleaners.
Is fitting or trying on apparel allowed?
No, trying on clothes and some accessories is not allowed at this time. Sizing guides are available for guests to refer to.
Are cashless payments available for Skill Games?
Yes, cashless transactions at Skill Games is available through GCash. There are roving cashiers that will provide GCash QR codes for scanning. Game stubs will be issued to the guests after payment and will be surrendered before use at the Game Booths.