You are all set for your next trip, but then something happens and you need to reschedule. What do you do? Rebook!
Rebooking is the act of changing the date of your flight. Only the date will change, nothing else. As far as local low-cost carriers are concerned, rebooking doesn’t cover reassigning the ticket to another passenger (transfering or name change) or changing the origin or destination (rerouting). By rebooking, the same guest will be traveling on the same route. In case of route suspension, you may be offered a rerouting option.
WHAT'S COVERED IN THIS GUIDE?
If Cebu Pacific canceled or rescheduled your flight
If it’s the airline who canceled your flight or moved the schedule to a time that doesn’t work for you, you may opt to rebook FREE of charge, but you can only do it once. Note that for airline-initiated reschedules, this option is only offered when there is at least 1-hour difference between the original and the new times.
In case of flight cancellations, route suspensions, flight delays or postponements of more than one hour after the scheduled departure time, the airline will not charge the fare difference (the difference between the amount you paid when you booked the original flight and the cost of the new flight) if the rebooked flight is within thirty (30) days from the original ETD.
For Passengers Affected by Covid-19-Related Flight Cancellations! Cebu Pacific canceled ALL domestic and international flights from March 19 until April 14, 2020 (in addition to the earlier cancellation of all domestic flights to and from Manila from March 15). If you’re one of the affected passengers, you can rebook for FREE. The airline has waived the change fees and fare difference. The new travel date must be before June 30 only.
If you want to rebook voluntarily
If you want to rebook your flight because your plans have changed and the airline has nothing to do with it, you may also rebook voluntarily provided that:
- your fare type is rebookable
- your rebooking request is done at least four (4) hours before the scheduled time of departure
However, voluntary rebooking entails paying these additional fees:
- Change fees, which is paid per sector per person. For example, if there are two passengers on a roundtrip booking, you will need to pay the rebooking fee four times (4X). The cost varies depending on the route and fare type.
- Fare difference, the difference between the amount you paid when you booked the original flight and the cost of the new flight
Sometimes, the cost of rebooking is higher than the cost of booking a new flight, so some people simply pull a no-show and start anew.
How to rebook your flight
- Visit the Cebu Pacific website: www.cebupacificair.com. Click on MANAGE BOOKING.
- Enter your flight details: booking code and last name of any passenger. If you have a GetGo account, you can also simply sign in.
- On the dashboard, find the flight that you want to change. Click the MANAGE button next to it.
- On the next page, you will find four icons. Choose CHANGE FLIGHT.
- Choose your preferred new date or flight schedule.
- Confirm the changes.
If you have a GetGo account, you can also use the mobile app. Simply log in and see your bookings under MY BOOKINGS.
This infographic summarizes the rebooking process.
Frequently Asked Questions
How much is the Cebu Pacific rebooking fee?
That depends on the route and the fare type.
For domestic flights, it’s P1200 for a GO fare or P1500 for regular year-round fare, as of March 2020. International fees are higher. To check the latest rebooking fees, visit this page!
Note that change fees (rebooking fees) are paid per sector per person. For example, if there is only one passenger on a ROUNDTRIP booking, you will need to pay the change fee twice. Likewise, if there are two passengers on a ROUNDTRIP booking, you will be charged four times (4X).
On top of the fees, you will also need to settle the Fare Difference, which is the difference between the cost of the original flight and the cost of the new flight your want to book.
Sometimes, the total cost of changing is higher than the cost of booking a new flight, so some travelers choose to simply ignore the old reservation and book a completely new flight.
My flight has been rescheduled, can I rebook for free?
Only when there is a 1-hour difference between the original schedule and the new schedule.
Otherwise, you will be charged the Change Fee and Fare Difference.
If I rebooked but then I changed my mind, could I revert to the original booking?
Here’s what Cebu Pacific’s Terms has to say about that:
For voluntary rebooking and when changes are done, “(you) can no longer revert to the original itinerary. Further, the Passenger can only be accepted to the preferred or changed flight itinerary after payment of the applicable fees and penalties.”